Starting a business is no walk in the park. I'm trying to help out the IGotNewsForYou team, and I got assigned to testing the printer (for printing the poster pages that so many of you are going to buy right? Right?) So I bought a Canon i9900...highly rated, wide format, photo quality printer. We need the wide format because an IGotNewsForYou page is wider than your typical sheet of paper. I unpacked it carefully, what a beauty! Read all the instructions, carefully undid the tape on all the moving parts, print head and cartridges, placed them all inside delicately, installed the driver and printed a page. To my shock and horror, the red looked washed out green/orange. Now calm down I said to myself, I've seen this kind of thing before. I'll just do the maintenance procedures available in the print driver. Three hours and a ream of paper later, no improvement. I decided that I would email Canon and failing any resolution, the printer was going back. Canon emailed a response within 4 hours (pretty good!) suggesting that I phone them. I called and had a technician on the line within one minute. That was shock #1 - I had expected to be listening to crappy music for 45 minutes while my ears bled, at least. I updated the technician on everything I had done. He asked me to run a nozzle test (sounds dirty, but it isn't). That was okay. He then said I should remove the cartridges and the print head and with a Q-Tip and rubbing alcohol clean some little areas. I told him that I didn't think I had the alcohol in the house (unless I could use some of the wife's Tanqueray Gin) and he suggested using warm water instead. I really didn't think this would be too helpful and told him so, fully expecting to have to re-box the printer and return it to the store. I followed his instructions and wouldn't you know it - shock #2 - it worked perfectly. Thank you Canon support for a job well done! (Technorati Tags: canon, i9900 printer, tech support)